Responsible Gaming
Starts Here

1 Our Commitment to Responsible Gaming

almlock was built around the belief that online gaming should be a source of entertainment, not a cause of harm. As Bangladesh's trusted online casino and sports betting platform, almlock recognises that a small proportion of players may develop problematic gambling habits. Our responsible gaming programme is designed to provide every player with the tools, information, and support they need to stay in control.

Gambling on almlock — whether on cricket BPL markets, IPL T20 fixtures, slot games from Pragmatic Play and NetEnt, or live dealer tables powered by Evolution Gaming — should always be approached as a leisure activity with a clear budget and time commitment. almlock encourages all players to treat every session as entertainment spending, not as a way to generate income or recover previous losses.

We are committed to the following principles across our entire Bangladesh-facing platform:

• Gambling is for adults aged 18 and above only.
• Players have the right to set limits on their own activity at any time.
• Players who ask for help will receive it promptly and without judgment.
• almlock will never market gambling as a means of financial improvement or escape from personal difficulties.
• almlock will not target advertising at individuals who have self-excluded or who exhibit patterns consistent with problem gambling.

2 Age Restriction & Verification

How almlock Verifies Age

During account registration, all players in Bangladesh are required to provide a date of birth. almlock cross-checks this information during the Know Your Customer (KYC) verification process, which requires submission of a government-issued photo ID — such as a National Identity Card (NID), passport, or driving licence. Accounts where the player cannot confirm they are 18 or over will not be activated for real-money play.

Consequences of Underage Registration

If almlock discovers — at any point — that an account was created by a person under the age of 18, the following actions will be taken immediately:

• The account will be permanently suspended without prior notice.
• All deposits made during the period of underage use will be returned to the original payment method (bKash, Nagad, Rocket, or bank account as applicable).
• Any winnings accumulated during the period of underage use will be forfeited.
• The case will be reviewed in line with almlock's legal compliance obligations.

Parental Controls

almlock strongly encourages parents and guardians in Bangladesh to make use of freely available parental control software to prevent access to gambling websites on devices used by minors. If you suspect that a person under 18 has registered or accessed an almlock account, please contact [email protected] immediately. almlock will treat all such reports as a high priority.

3 Recognising Problem Gambling

Problem gambling — also referred to as gambling disorder — is a condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It is characterised by difficulty controlling gambling urges despite negative consequences. Recognising the early warning signs is the most important step toward getting help.

Common Warning Signs

You may be developing a problem with gambling if you notice any of the following patterns in your own behaviour:

The Difference Between Recreational and Problem Gambling

Recreational gambling is characterised by a pre-set budget, acceptance of losses as the cost of entertainment, and the ability to walk away at any time. Problem gambling is characterised by a loss of control — the inability to stop despite wanting to, and continued gambling despite clear negative consequences. The distinction lies not in how often you play or how much you deposit, but in whether gambling remains under your voluntary control.

4 Player Protection Tools

almlock provides a comprehensive suite of player protection tools accessible directly from your account settings. These tools are designed so that any player can take immediate action to manage their gambling activity without needing to contact support first — though support is always available if needed.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive protection tool available on the almlock platform. It is designed for players who feel they have lost — or are at risk of losing — control over their gambling behaviour and need a complete break from all gambling activity.

What Self-Exclusion Means

When you apply for self-exclusion on almlock, your account is immediately suspended. During the exclusion period:

• You cannot log in to your almlock account.
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
• You cannot place bets on any cricket, BPL, T20, or other sports markets.
• You cannot access slot games, live casino tables, Super Bingo, or Fortune Horse.
• almlock will not send you any promotional or marketing communications during the exclusion period.
• Any pending bonuses will be voided. Your account balance will be returned to your registered payment method.

Self-Exclusion Duration Options

• 6 months: Minimum self-exclusion period. Cannot be reversed before the 6-month term expires.
• 1 year: Recommended for players who have identified a pattern of problem gambling.
• 5 years: For players requiring a longer-term break from gambling activity.
• Permanent: Indefinite exclusion. Your almlock account is closed and cannot be reopened.

How to Apply for Self-Exclusion

• 1
  Contact almlock Support

  Email [email protected] with the subject line "Self-Exclusion Request — [Your Account ID]". Our team will respond within 24 hours to confirm the request and your chosen exclusion duration.
• 2
  Confirm Your Identity

  almlock will verify your identity to ensure the request is genuine and to protect against third parties attempting to lock a player out of their account. You may be asked to confirm your registered mobile number or ID document.
• 3
  Exclusion Activated

  Once confirmed, your account is suspended immediately. Any remaining balance will be returned to your registered payment method within 5 business days. You will receive an email confirmation of your exclusion details.
• 4
  Returning After Exclusion (Non-Permanent)

  When your chosen exclusion period has expired, you may contact almlock to request account reactivation. There is a mandatory 7-day cooling-off period before reactivation, during which almlock encourages you to confirm your decision with a support agent or counsellor.

6 Protecting Minors

almlock takes the protection of children and young people extremely seriously. Our platform is only for adults aged 18 and above. We recognise that in Bangladesh, shared household devices are common, and we encourage all adult users of almlock to take steps to prevent minors from accessing gambling content.

Practical Steps to Protect Minors

• Never share your almlock username, password, or OTP codes with anyone — including family members.
• Always log out of your almlock account when you are finished playing, especially on shared devices.
• Use device-level PIN locks, biometric authentication, or user profiles to restrict access on smartphones and tablets.
• Consider using family-friendly parental control software that can block access to gambling websites across all browsers and apps on a device.
• Talk to young people in your household about the nature of online gambling and why it is restricted to adults.

Recommended Parental Control Tools

The following free and low-cost tools are available globally and work on Android and iOS devices commonly used across Bangladesh:

• Google Family Link — Parental controls for Android devices, available at no cost.
• Apple Screen Time — Built-in iOS feature for restricting website categories and app access.
• Net Nanny / Qustodio — Cross-platform parental control applications with website category blocking.
• Router-level filtering — Many home internet routers allow content filtering that blocks gambling sites across all connected devices.

almlock does not endorse any specific third-party product, but encourages all households with minors to explore these options as part of a broader digital safety approach.

7 Support & External Resources

If you believe you or someone you know may have a gambling problem, seeking help early makes a significant difference. almlock's support team can be the first point of contact, and we can also point you toward specialist resources available in Bangladesh and internationally.

almlock In-Platform Support

Our customer support team includes staff trained in responsible gambling practices. You can contact us at any time at [email protected] — use the subject line "Responsible Gaming Help" and describe your situation as clearly as you are comfortable doing. All conversations are treated as strictly confidential. We will respond within 24 hours with practical options tailored to your circumstances.

Self-Help Strategies

While professional support is always the most effective route, the following self-help strategies can be useful interim steps:

• Set a gambling budget and stick to it. Decide in advance how much of your entertainment spending is allocated to gambling, and treat that as a fixed cost — not a variable one based on how the session is going.
• Never gamble to recover losses. Chasing losses is one of the most common patterns in problem gambling. Accepting a loss and walking away is always the correct decision.
• Balance gambling with other activities. Make sure gambling is one leisure activity among many — not the primary way you spend free time or manage stress.
• Tell someone you trust. Sharing your gambling habits with a family member or close friend creates natural accountability and makes it easier to ask for support when needed.
• Use almlock's built-in tools proactively. Set deposit limits and session reminders before you feel you need them — not after a problem has already developed.

Recognising When to Seek Professional Help

Professional support is recommended if you find that self-help strategies are not sufficient, if you are experiencing financial difficulty as a result of gambling, or if gambling is affecting your mental health, relationships, or work. Seeking help is a sign of strength, not weakness — and it is the most effective path to regaining control.

8 Contact almlock Support

almlock's responsible gaming support is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all public holidays in Bangladesh. No matter when you reach out, a trained member of our team will respond.

How to Reach Us

• Email: [email protected] — use subject line "Responsible Gaming" for priority handling
• Response time: Within 24 hours on all responsible gaming requests
• Language: English-language support for all Bangladesh-based players

What to Include in Your Message

When contacting almlock about responsible gaming, the more detail you can provide, the faster we can help. Consider including:

• Your registered account username or the mobile number linked to your account
• A brief description of what you are experiencing or what tool you would like to activate
• Your preferred outcome — for example, deposit limit reduction, time-out activation, or self-exclusion